How does customer data become a sales opportunity?

Evaluate product interest, carts, previous orders and campaign interactions together in the customer profile. Use these details to select target audiences, send cart reminders, offer complementary products or launch win-back campaigns. A customer record becomes data that determines what you offer.

Can I use Instagram interest in a WhatsApp offer?

In matched customer profiles, you can view accessible Instagram interactions alongside past chat and store data. Use these interests to present relevant products in your WhatsApp offer. Messages are sent under the customer’s consent and channel guidelines.

Which marketing steps can I automate?

You can set reminders for abandoned carts, recommend complementary products after orders, or build welcome flows for new enquiries. When CRM stages change, trigger follow-up messages or assign team tasks. You define the condition, delay and action.

Do I have to send everyone the same campaign?

No; choose customer segments by tags, channels, order history and engagement. Prepare distinct content for first-time buyers, complementary cross-sell targets or long-dormant customers. Build your WhatsApp campaign audience from these segments.

How can I use ikas and Shopify data in campaigns?

Use products, orders and customer records from your connected store inside CREATO. Select audiences based on matched purchase history and generate tailored offers from the product catalogue. Connect events supported by your store to your automations.

How do I track campaign results?

Track sends, deliveries, reads and clicks in WhatsApp campaigns. Follow deal stages in CRM and new orders in customer profiles. Use these metrics when planning your next campaign audience and messaging.

Turn your customer data into sales

Use the products customers ask about, their abandoned carts and purchase history in your next offer. Automate cart reminders, complementary product campaigns and repeat purchase messages with CREATO.

Start 7 Days Free Book a Demo

Ein einheitlicher Verkaufsfluss für alle Shops und Kanäle

WhatsApp BusinessInstagramMessengerTikTokWeb-ChatE-MailTelefonWhatsApp BusinessInstagramMessengerTikTokWeb-ChatE-MailTelefon

ikasShopifyMeta AdsikasShopifyMeta AdsikasShopifyMeta AdsikasShopifyMeta Ads

Don't send every customer the same offer

Instagram product queries, abandoned store carts and previous orders point to different needs. When this data is not reflected in campaigns, first-time shoppers and repeat buyers receive the exact same message.

WhatsAppInstagramStore admin
Product interest stays on another channel
A customer asks about a product on Instagram, but your campaign is sent on WhatsApp. When past interest is disconnected from the offer, the two interactions remain disjointed.
Elif D.Last order unknown
Purchase history is not reflected in the offer
You prepare recommendations without knowing what the customer previously bought. The opportunity to present an offer complementing their purchase is missed.
The same message
- Ordered yesterday
- Quiet for six months
- First visit
Different customers receive the same message
New visitors, repeat buyers and inactive customers all receive the same campaign. Each group’s distinct needs are left out of the message.

Evaluate the products customers ask about, add to their cart and purchase together. Prepare your next message around those exact interests.

Customer Matching

Turn a question on one channel into a sale on another.

Your customer explores a product on Instagram, and days later asks about another on WhatsApp. CREATO recognizes the same customer, recalls their previous interest, and recommends the complementary piece right at the point of sale.

Instagram interestProduct interest

Abandoned cartReminder

Customer profilePersonal offer

WhatsApp offerProduct cards

New orderRepeat purchase

Bring the product they asked about into your next offer

Remind them of the purchase left behind

Combine separate interests into a single offer

Reach out on WhatsApp with relevant products

Keep the conversation going after the sale

See Instagram product questions and accessible interactions in the customer's history. Build your next offer around the products they are interested in.

Match the cart record from your connected store with the customer profile. Prepare a personalised reminder with the products left in the basket.

Bring matched conversations, cart and order history together. Build an offer featuring the products they liked along with complementary items.

Show products they liked within the same WhatsApp message. Send the checkout link to opted-in customers to convert their interest into an order.

Share order and delivery updates right away. Lay the groundwork for their next purchase with relevant complementary recommendations.

Ayşe Yılmaz

@ayseyilmazInstagram DM

Online

Ayşe Yılmaz im Online-Shop

creatofashion.com/shopWeb-Sitzung

Live-Besuch

Everyday Leather Bag (Sand)

1 Stück · Zum Warenkorb hinzugefügt

₺2.300Im Warenkorb

Ayşe Yılmaz

@ayseyilmaz3 Kanäle aktiv

Aktueller LTV₺4.565

Instagram DM + Web-Warenkorb + WhatsAppEinheitliches Profil #9482

CREATO Studio

Online · Verifiziertes Unternehmenskonto

WhatsApp AI

Hallo Frau Ayşe! Wir haben Ihre Tasche aus dem Web-Warenkorb mit dem Linen Trench und Silk Scarf von Instagram zu einem Warenkorb zusammengefasst.

Mit dem exklusiven Code BUNDLE10 erhalten Sie 10% Rabatt auf Ihr 3-teiliges Kombi-Paket (₺5.175 statt ₺5.750).

A · DM-Interesse

Linen Trenchcoat

Beige · Größe 38

₺2.500

B · Beitrags-Kommentar

Silk Scarf

Nerz / Creme-Muster

₺950

C · Ihr Web-Warenkorb

Everyday Leather Bag

Sand · Echtes Leder

₺2.300

11:04 · Zugestellt ✓✓

Omnichannel-Verkaufszyklus

3-Kanal-IntegrationAbgeschlossen

11:06

1. Instagram DM: Linen Trench Größe 3814:24

2. Web-Warenkorb: Everyday Bag abgebrochen16:10

3. WhatsApp: 3er-Kombi-Angebot & Gutschein11:04

ikas-Bestellung bestätigt (#CR-1048)

₺5.175 bezahlt

Lassen Sie das Kundeninteresse den nächsten Schritt bestimmen

Verbinden Sie eine Produktfrage mit einem Angebot, einen verlassenen Warenkorb mit einer Erinnerung und eine neue Bestellung mit einer ergänzenden Kampagne. Konversation, Assistent, Automatisierung und CRM nutzen denselben Kundenverlauf über alle Schritte.

Inbox12 open conversations
AllAssigned to meAwaiting reply
Ayse Yildiz2mWhen will my order ship?
Mert Kaya9mDo you have this in a large?
Elif Demir24mI opened a return request
Burak Sen1hCan I pay on delivery?
Last order #1042 · €38 · In transit
Kommunikation
Erkennen Sie das Interesse hinter jeder Frage
Sehen Sie frühere Nachrichten, Bestellungen und Kampagnenklicks direkt neben dem Chat. Passen Sie Ihre Antwort an das angefragte Produkt und die Kaufhistorie an.
Produkt ansehen
AI Employees3 employees on duty
Order SupportShipping, returns and order statusOn duty
Sales AssistantProduct advice and stock checksOn duty
Is there a size chart for this blouse?
For a size 38 the chest is 88 cm and the waist 70 cm. Chart sent.AI Employee · answered in 8 seconds
Return policy question, conversation handed to Elif
KI-Mitarbeiter
Ihr Assistent antwortet mit Kundenkontext
Definieren Sie Wissen, Rolle und Fähigkeiten Ihres KI-Mitarbeiters. Lassen Sie ihn Fragen basierend auf der Historie beantworten und bei Bedarf nahtlos an Ihr Team übergeben.
Produkt ansehen
AutomationProposal follow-up · Example flow
New lead receivedMeta form → CRM
Proposal sentCRM stage updated
Wait 3 daysStop if the customer replies
Send a reminderContinue the proposal conversation
Automatisierung & Marketing
Automatisieren Sie Follow-ups vom Warenkorb zum nächsten Angebot
Starten Sie Erinnerungen bei verlassenen Warenkörben; empfehlen Sie ergänzende Produkte nach Bestellungen. Sie bestimmen Auslöser, Bedingungen und Nachrichten.
Produkt ansehen
Sales Pipeline16 new leads this week
New8
Deniz Arslan
€1,240
Selin Toprak
€890
In Progress5
Kaan Bulut
€2,400
Nil Yalcin
€650
Quoted3
Ozan Erdem
€3,120
CRM & Handel
Verfolgen Sie Werbe-Leads direkt in Ihrer Vertriebs-Pipeline
Bringen Sie Leads aus Werbeformularen oder Chats ins CRM. Verfolgen Sie Verkaufsphasen und Bestellhistorien, um die Zielgruppe für die nächste Kampagne zu bestimmen.
Produkt ansehen

Copilot

The Assistant Turning Your Data into Opportunity...

Ask Copilot or assign a task...

Bring Your Store’s Activity to WhatsApp.

Cart reminders, targeted campaigns and order updates for your ikas store. Choose who receives which message, and when.

WhatsApp Marketing for ikas

Also: replenishment, welcome messages, first-order thanks and return updates. Marketing permission and WhatsApp messaging fees apply.

Atölye Store

Business account

Hi Deniz, your bag and wallet are waiting in your cart. Pick up right where you left off.

Everyday Tote bag

Daily Wallet

12:10

Example message preview

Cart abandoned

Phone number and marketing permission · After 30 minutes

Müşterisini tanıyan asistanınızı hazırlayın

Kanalları ve mağazanızı bağlayın; asistanın kullanacağı bilgileri ekleyin. Ürün sorularını ve ekibe devir kurallarını test ederek satış görüşmelerine hazırlayın.

Veri kaynaklarını bağlayın

Mesaj kanallarını ve mağazanızı asistanın çalışma alanına bağlayın.

WhatsApp, Instagram ve web sohbetini ekleyin. Mağaza bağlantısıyla ürün ve sipariş bilgisini görüşmede kullanın.

Mesaj kanallarını bağlayın

Web sohbetini ekleyin

Mağaza erişimlerini kontrol edin

WhatsApp, Instagram, Messenger ve web siteniz tek merkezde birleşti; müşteri konuşma geçmişi ve katalog anında eşitlendi.

Instagram

Messenger

Web Sitesi

Ürün bilgisini ekleyin

Asistanın kullanacağı ürün açıklamalarını ve işletme bilgilerini ekleyin.

Web adresi, belge ve metinlerden bilgi ekleyin. Ürün sorularında kullanılacak açıklamaları ve teslimat koşullarını kontrol edin.

Web adresini ekleyin

Belge ve metinleri yükleyin

Yanıtlarda kullanılacak bilgiyi kontrol edin

Akıllı Bilgi Bankası

%100 Taranmış

markaniz.com/urunler — 140+ Ürün & Fiyatİndekslendi

İade Politikası, Kargo ve Sıkça Sorulanlarİndekslendi

AI Çalışanınız tüm siteyi 12 saniyede öğrendi

Yanıt kurallarını belirleyin

Asistanın görevini, yetkisini ve ekibe devir koşullarını tanımlayın.

Marka dilinizi ve kullanılabilecek yetenekleri belirleyin. Hangi konularda ekibinize devredileceğini tanımlayın.

Marka dilini belirleyin

Görev ve yetkileri seçin

Ekibe devir koşulunu yazın

Marka Asistanı Kuralları

Hitap Tonu: Samimi & Satışa Yönlendirici ▾

Müşterinin satın alma niyetini tespit ettiğinde indirim kuponunu öner; özel toptan taleplerde görüşmeyi anında ekibe aktar.

%10 Kupon Ver

Ekibe Devret

7/24 Aktif

Deneyip etkinleştirin

Ürün sorusu sorarak yanıtı ve görüşmenin devamını test edin.

Asistanı örnek ürün ve sipariş sorularıyla deneyin. Yanıtı ve devir davranışını gözden geçirip seçtiğiniz kanalda etkinleştirin.

Örnek görüşmeyi test edin

Yanıtları kontrol edin

Seçtiğiniz kanalda etkinleştirin

Canlı Simülatör

0.6s Yanıt Hızı

Bu ürünün siyah rengi stokta var mı, yarın elimde olur mu?

Evet, siyah rengimiz stokta! Bugün 16:00'ya kadar sipariş verirseniz bugün kargoda.

Was Teams sagen

“Indem wir unsere Vertriebs- und Supportprozesse an CREATO AI übergeben haben, beantworten wir Kundenanfragen sofort—unsere Werbekonversionen und Vertriebsleistungen haben sich direkt vervielfacht.”
Ali İhsan
Gründer, HGV Oto Market — Autoteile & Zubehör
“Im hektischen Alltag war es unmöglich, allen Nachrichten und Bestellungen nachzukommen. Mit CREATO AI haben wir alle anspruchsvollen Kunden- und CRM-Prozesse an einem Ort gebündelt.”
Emirhan & Ali
Mitgründer, Küçük Burjuvazi — E-Commerce & Mode
“Gezieltes WhatsApp-Remarketing zum richtigen Zeitpunkt hat unsere bestehende Kundschaft reaktiviert; wiederkehrende Termine und unser Umsatz sind spürbar gestiegen.”
Şeyda Söyler
Gründerin, Şeyda Söyler Schönheitszentrum — Schönheit & Wellness

Pick a Plan That Fits Your Team

Try it free for 7 days. Move up or step away whenever you like.

Starter
Brands bringing customer conversations onto one screen
0₺/ Monat
3,000 AI messages / month
Start 7 Days Free
- Inbox (WhatsApp, Instagram)
- ikas or Shopify connection
- 1 AI Employee + Copilot brief
- Knowledge base (PDF, URL, text)
- 2 team members
- Core reports
- Email support
Most Chosen
Growth
Teams growing sales, marketing and support on one platform
0₺/ Monat
7,500 AI messages / month
Start 7 Days Free
Everything in Starter, Plus:
- All channels (Messenger, TikTok, web chat, email)
- Automation flows
- WhatsApp marketing and campaigns
- Meta lead ads → CRM
- CRM, Contacts, Tasks & Calendar
- 5 AI Employees
- Unlimited team members
- Priority support
Enterprise
Brands with high volume and custom integrations
Custom/ Monat
15,000+ AI messages / month
Talk to Sales
Everything in Growth, Plus:
- Unlimited AI Employees and department routing
- Custom webhooks, API and ERP integrations
- Dedicated customer success manager
- SLA and priority support line
- Hands-on setup and team training

* Prices are in ₺ and exclude VAT. Annual prices show the monthly equivalent.

CREATO AI

Your questions, answered

Launch your first campaign with your customer data

Connect your store and channels. Start with a cart reminder, complementary product offer or repeat purchase campaign.

Start 7 Days Free Book a Demo

Turn your customer data into sales

Ein einheitlicher Verkaufsfluss für alle Shops und Kanäle

Don't send every customer the same offer

Product interest stays on another channel

Purchase history is not reflected in the offer

Different customers receive the same message

Turn a question on one channel into a sale on another.