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Turn your customer data into sales

Use the products customers ask about, their abandoned carts and purchase history in your next offer. Automate cart reminders, complementary product campaigns and repeat purchase messages with CREATO.

Start 7 Days FreeBook a Demo
Meta Business Tech Providerikas Partner

Let your store and channels feed the same sales flow

Channels
WhatsApp BusinessInstagramMessengerTikTokWeb chatEmailPhoneWhatsApp BusinessInstagramMessengerTikTokWeb chatEmailPhone
Store platforms · Ads
ikasShopifyMeta AdsikasShopifyMeta AdsikasShopifyMeta AdsikasShopifyMeta Ads

Don't send every customer the same offer

Instagram product queries, abandoned store carts and previous orders point to different needs. When this data is not reflected in campaigns, first-time shoppers and repeat buyers receive the exact same message.

  • WhatsAppInstagramStore admin

    Product interest stays on another channel

    A customer asks about a product on Instagram, but your campaign is sent on WhatsApp. When past interest is disconnected from the offer, the two interactions remain disjointed.

  • Elif D.Last order unknown

    Purchase history is not reflected in the offer

    You prepare recommendations without knowing what the customer previously bought. The opportunity to present an offer complementing their purchase is missed.

  • The same message
    • Ordered yesterday
    • Quiet for six months
    • First visit

    Different customers receive the same message

    New visitors, repeat buyers and inactive customers all receive the same campaign. Each group’s distinct needs are left out of the message.

Evaluate the products customers ask about, add to their cart and purchase together. Prepare your next message around those exact interests.

Customer Matching

Turn a question on one channel into a sale on another.

Your customer explores a product on Instagram, and days later asks about another on WhatsApp. CREATO recognizes the same customer, recalls their previous interest, and recommends the complementary piece right at the point of sale.

Instagram interestProduct interest
Abandoned cartReminder
Customer profilePersonal offer
WhatsApp offerProduct cards
New orderRepeat purchase

Bring the product they asked about into your next offer

Remind them of the purchase left behind

Combine separate interests into a single offer

Reach out on WhatsApp with relevant products

Keep the conversation going after the sale

See Instagram product questions and accessible interactions in the customer's history. Build your next offer around the products they are interested in.

Match the cart record from your connected store with the customer profile. Prepare a personalised reminder with the products left in the basket.

Bring matched conversations, cart and order history together. Build an offer featuring the products they liked along with complementary items.

Show products they liked within the same WhatsApp message. Send the checkout link to opted-in customers to convert their interest into an order.

Share order and delivery updates right away. Lay the groundwork for their next purchase with relevant complementary recommendations.

Ayşe Yılmaz
Ayşe Yılmaz
@ayseyilmazInstagram DM
Online
Ayşe Yılmaz
Ayşe Yılmaz on online store
Ayşe Yılmaz on online store
creatofashion.com/shopWeb Session
Live Visit
Everyday Leather Bag (Sand)

Everyday Leather Bag (Sand)

1 Item · Added to Cart

₺2,300In Cart
Ayşe Yılmaz
Ayşe Yılmaz
@ayseyilmaz3 Channels Active
Current LTV₺4.565
Instagram DM + Web Cart + WhatsAppUnified Profile #9482
CREATO Studio

Online · Verified Business Account

WhatsApp AI

Hello Ms. Ayşe! We combined the bag left in your website cart with the Linen Trench and Silk Scarf you explored on Instagram into a single cart for you.

An exclusive BUNDLE10 code gives you 10% off your 3-piece bundle cart (₺5,175 instead of ₺5,750).

Linen TrenchcoatA · DM Interest

Linen Trenchcoat

Beige · Size 38

₺2.500

Silk ScarfB · Post Comment

Silk Scarf

Mink / Cream Pattern

₺950

Everyday Leather BagC · Your Web Cart

Everyday Leather Bag

Sand · Genuine Leather

₺2.300

11:04 · Delivered ✓✓
Omnichannel Sales Cycle
3 Channel IntegrationCompleted
1. Instagram DM: Linen Trench Size 3814:24
2. Web Cart: Everyday Bag Abandoned16:10
3. WhatsApp: 3-Piece Bundle Offer & Coupon11:04
ikas Order Confirmed (#CR-1048)
₺5,175 Paid

Let customer interest guide the next step in sales

Connect a product question to an offer, an abandoned cart to a reminder, and a new order to a complementary campaign. Let conversations, assistants, automations and CRM use the same customer history across all steps.

  • Inbox12 open conversations
    AllAssigned to meAwaiting reply
    Ayse Yildiz2mWhen will my order ship?
    Mert Kaya9mDo you have this in a large?
    Elif Demir24mI opened a return request
    Burak Sen1hCan I pay on delivery?
    Last order #1042 · €38 · In transit
    Communication

    See the intent behind the question

    See the customer’s previous messages, orders and campaign clicks alongside the chat. Shape your reply around the enquired product and order history.

    Explore the Product
  • AI Employees3 employees on duty
    Order SupportShipping, returns and order statusOn duty
    Sales AssistantProduct advice and stock checksOn duty
    Is there a size chart for this blouse?
    For a size 38 the chest is 88 cm and the waist 70 cm. Chart sent.AI Employee · answered in 8 seconds
    Return policy question, conversation handed to Elif
    AI Employees

    Let your assistant reply with customer history in mind

    Define the knowledge, role and skills your AI Employee uses. Let it answer product and order questions based on past interactions, handing off to your team when needed.

    Explore the Product
  • AutomationProposal follow-up · Example flow
    New lead receivedMeta form → CRM
    Proposal sentCRM stage updated
    Wait 3 daysStop if the customer replies
    Send a reminderContinue the proposal conversation
    Automation & Marketing

    Keep Following Up After the Proposal

    A lead arrives, a proposal is sent, three days pass. Send a reminder if there is no response and stop when the customer replies.

    Explore the Product
  • Sales Pipeline16 new leads this week
    New8
    Deniz Arslan
    €1,240
    Selin Toprak
    €890
    In Progress5
    Kaan Bulut
    €2,400
    Nil Yalcin
    €650
    Quoted3
    Ozan Erdem
    €3,120
    CRM & Commerce

    Follow up on interest from ads in your sales pipeline

    Bring leads from ad forms or messages into CRM. Track deal stages and order histories to select the target audience for your next campaign.

    Explore the Product

Copilot

The Assistant Turning Your Data into Opportunity...

Ask Copilot or assign a task...

Bring Your Store’s Activity to WhatsApp.

Cart reminders, targeted campaigns and order updates for your ikas store. Choose who receives which message, and when.

WhatsApp Marketing for ikas

Also: replenishment, welcome messages, first-order thanks and return updates. Marketing permission and WhatsApp messaging fees apply.

Atölye Store

Business account

Hi Deniz, your bag and wallet are waiting in your cart. Pick up right where you left off.

Everyday Tote bag

Everyday Tote bag

Daily Wallet

Daily Wallet

12:10

Example message preview

Cart abandoned

Phone number and marketing permission · After 30 minutes

Müşterisini tanıyan asistanınızı hazırlayın

Kanalları ve mağazanızı bağlayın; asistanın kullanacağı bilgileri ekleyin. Ürün sorularını ve ekibe devir kurallarını test ederek satış görüşmelerine hazırlayın.

Veri kaynaklarını bağlayın

Mesaj kanallarını ve mağazanızı asistanın çalışma alanına bağlayın.

WhatsApp, Instagram ve web sohbetini ekleyin. Mağaza bağlantısıyla ürün ve sipariş bilgisini görüşmede kullanın.

Mesaj kanallarını bağlayın
Web sohbetini ekleyin
Mağaza erişimlerini kontrol edin
Omnichannel Çalışma Alanı
4 Kanal Canlı

WhatsApp, Instagram, Messenger ve web siteniz tek merkezde birleşti; müşteri konuşma geçmişi ve katalog anında eşitlendi.

WhatsApp
Instagram
Messenger
Web Sitesi

Ürün bilgisini ekleyin

Asistanın kullanacağı ürün açıklamalarını ve işletme bilgilerini ekleyin.

Web adresi, belge ve metinlerden bilgi ekleyin. Ürün sorularında kullanılacak açıklamaları ve teslimat koşullarını kontrol edin.

Web adresini ekleyin
Belge ve metinleri yükleyin
Yanıtlarda kullanılacak bilgiyi kontrol edin
Akıllı Bilgi Bankası
%100 Taranmış
markaniz.com/urunler — 140+ Ürün & Fiyatİndekslendi
İade Politikası, Kargo ve Sıkça Sorulanlarİndekslendi
AI Çalışanınız tüm siteyi 12 saniyede öğrendi

Yanıt kurallarını belirleyin

Asistanın görevini, yetkisini ve ekibe devir koşullarını tanımlayın.

Marka dilinizi ve kullanılabilecek yetenekleri belirleyin. Hangi konularda ekibinize devredileceğini tanımlayın.

Marka dilini belirleyin
Görev ve yetkileri seçin
Ekibe devir koşulunu yazın
Marka Asistanı Kuralları
Hitap Tonu: Samimi & Satışa Yönlendirici ▾

Müşterinin satın alma niyetini tespit ettiğinde indirim kuponunu öner; özel toptan taleplerde görüşmeyi anında ekibe aktar.

%10 Kupon Ver
Ekibe Devret
7/24 Aktif

Deneyip etkinleştirin

Ürün sorusu sorarak yanıtı ve görüşmenin devamını test edin.

Asistanı örnek ürün ve sipariş sorularıyla deneyin. Yanıtı ve devir davranışını gözden geçirip seçtiğiniz kanalda etkinleştirin.

Örnek görüşmeyi test edin
Yanıtları kontrol edin
Seçtiğiniz kanalda etkinleştirin
Canlı Simülatör
0.6s Yanıt Hızı
Bu ürünün siyah rengi stokta var mı, yarın elimde olur mu?
Evet, siyah rengimiz stokta! Bugün 16:00'ya kadar sipariş verirseniz bugün kargoda.

What Teams Say

  • HGV Oto Market — Ali İhsan
    “By handing our sales and support workflows over to CREATO AI, we respond to incoming customer inquiries instantly—directly multiplying our ad conversion rates and sales performance.”
    Ali İhsan
    Founder, HGV Oto Market — Auto Parts & Retail
  • Küçük Burjuvazi — Emirhan & Ali
    “In our hectic daily pace, keeping up with messages and orders felt impossible. CREATO AI brought all the complex customer conversations and CRM workflows together into one seamless flow.”
    Emirhan & Ali
    Co-Founders, Küçük Burjuvazi — E-Commerce & Fashion
  • Şeyda Söyler Beauty Center — Şeyda Söyler
    “Targeted WhatsApp remarketing at the exact right moment re-engaged our audience; our repeat bookings and revenue saw a significant surge from month one.”
    Şeyda Söyler
    Founder, Şeyda Söyler Beauty Center — Beauty & Wellness

Pick a Plan That Fits Your Team

Try it free for 7 days. Move up or step away whenever you like.

  • Starter

    Brands bringing customer conversations onto one screen

    0₺/ month
    3,000 AI messages / month
    Start 7 Days Free
    • Inbox (WhatsApp, Instagram)
    • ikas or Shopify connection
    • 1 AI Employee + Copilot brief
    • Knowledge base (PDF, URL, text)
    • 2 team members
    • Core reports
    • Email support
  • Most Chosen

    Growth

    Teams growing sales, marketing and support on one platform

    0₺/ month
    7,500 AI messages / month
    Start 7 Days Free
    Everything in Starter, Plus:
    • All channels (Messenger, TikTok, web chat, email)
    • Automation flows
    • WhatsApp marketing and campaigns
    • Meta lead ads → CRM
    • CRM, Contacts, Tasks & Calendar
    • 5 AI Employees
    • Unlimited team members
    • Priority support

  • Enterprise

    Brands with high volume and custom integrations

    Custom/ month
    15,000+ AI messages / month
    Talk to Sales
    Everything in Growth, Plus:
    • Unlimited AI Employees and department routing
    • Custom webhooks, API and ERP integrations
    • Dedicated customer success manager
    • SLA and priority support line
    • Hands-on setup and team training

* Prices are in ₺ and exclude VAT. Annual prices show the monthly equivalent.

CREATO AI

Your questions, answered

Launch your first campaign with your customer data

Connect your store and channels. Start with a cart reminder, complementary product offer or repeat purchase campaign.

Start 7 Days FreeBook a Demo