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Inbox

Every conversation on a single screen

Manage messages from WhatsApp, Instagram, Messenger and web chat together. Give your team full context with complete customer history.

Start 7 Days FreeHow it works
Customer messaging

Keep customer history right before you as you reply

Instead of searching across separate tools, evaluate the conversation, order details, and internal notes together.

CREATO / InboxExample view
All ChannelsLive message stream
Elif Arslan · WhatsAppCould I get the status of order #1042?
Deniz Kaya · InstagramWhen will new arrivals be in stock?
New visitor · Live chatQuestion about delivery times
WhatsApp Instagram Live Chat
Customer TimelineExample view
Elif ArslanContext panel
Order #1042 · In transitStore data
WhatsApp Campaign openedNew collection announcement
Team Note: Delivery address confirmedAdded by Deniz
Orders Conversations Notes
Conversation ManagementExample view
Assignment & TagsInternal notes area
Assigned Agent: DenizAssignment completed
Tag: Order supportPriority: Normal
Internal Note: Confirm address with customer.Visible to team only
Assigned to Deniz Internal Note Added
Reply AssistantExample view
Proposal & EditingHuman-in-the-loop flow
Draft proposal prepared:Checking your order right now, Elif.
Refine · Translate · SummariseSingle-click tone adjustment
Use reply Draft reviewed
CREATO / InboxExample view
All ChannelsLive message stream
Elif Arslan · WhatsAppCould I get the status of order #1042?
Deniz Kaya · InstagramWhen will new arrivals be in stock?
New visitor · Live chatQuestion about delivery times
WhatsApp Instagram Live Chat
Connected products

See the data behind every conversation

Customer profile, sales deals and store data live beside the conversation. Link follow-ups to the same customer record.

Review contact information, tags, and linked records directly on the contact profile.

Displayed customer history originates from connected channels and synced records.
CREATO / Inbox

Frequently asked questions

The CREATO Platform

There is more to the customer journey than one channel.

Live Chat
CModa Atelier
Hi Ayse, two items are still in your basket.
Linen Shirt · €38
Tap to finish your order.
Complete Order

WhatsApp · just now

Connect website visitors with your teamLaunch web chat; capture visitor questions and contact details together seamlessly.CREATO Agent
CModa Atelier
Hi Ayse, two items are still in your basket.
Linen Shirt · €38
Tap to finish your order.
Complete Order

WhatsApp · just now

From discovery to checkout assistanceAnswer product inquiries, verify real-time inventory, and capture inbound sales opportunities 24/7.CRM
Sales Pipeline16 new leads this week
New8
Deniz Arslan
€1,240
Selin Toprak
€890
In Progress5
Kaan Bulut
€2,400
Nil Yalcin
€650
Quoted3
Ozan Erdem
€3,120
Clear next steps for every sales opportunityTrack pipeline stages, rep ownership, and customer context right inside the deal record.Contacts
ContactsSegments that build themselves
  • Ordered in the last 30 days412 people
  • Quiet for 90 days268 people
  • Two or more orders173 people
Know every customer from a single profileManage connected records, behavioral tags, and opt-in consent across all touchpoints.

Unify conversation management across your team

Connect your channels; see responses, assignees and customer history in one place.

Start 7 Days FreeSchedule Demo