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CREATO Agent

Answer questions, streamline shopping

An assistant on your website helping visitors using your product data. From inventory queries to contact capture, convert chats into opportunities your team can follow up.

Start 7 Days FreeHow it works
Website sales and support

Visitors enquire, your assistant assists

Product information, store data and chat follow-up unite in the same conversation.

CREATO / AgentExample view
Web Chat AssistantLive conversation
Looking for a light shirt for summer.Visitor
You might like our linen shirt. Which size are you looking for?CREATO Agent
Linen shirt · Ecru / Light BlueProduct card added
View product →
CREATO / AgentExample view
Store Inventory QueryConnected e-commerce integration
Do you have size M in ecru?Visitor
Checking inventory: Linen shirt / Ecru / Mikas / Shopify API
Ecru / M is in stock in your connected store.CREATO Agent
Source: Store integration In stock
CREATO / CRMExample view
Sales Opportunity RecordAutomatic form mapping
Could someone contact me regarding this product?Visitor request
Elif Arslan · elif@arslan.comContact details captured
Product interest: Linen shirt (Ecru / M)Request: Follow-up
Opportunity created CRM: New stage
CREATO / InboxExample view
Human Representative HandoverLive handover flow
I would like to discuss bulk pricing terms.Visitor
Routing this to our team right away.CREATO Agent
Transferred to Deniz. Summary: Bulk order request for linen shirts.System notification
Transferred to Deniz Assistant paused
CREATO / AgentExample view
Web Chat AssistantLive conversation
Looking for a light shirt for summer.Visitor
You might like our linen shirt. Which size are you looking for?CREATO Agent
Linen shirt · Ecru / Light BlueProduct card added
View product →
How it works

Run your assistant on verified business knowledge

Define knowledge, store connections and handoff rules; start with a test conversation.

Product info
Support guide

01 — Prepare knowledge

Add product specs, delivery terms and support FAQs to your assistant’s sources.

Connected store
Products & stock

02 — Connect store

Connect your store to enable real-time product and inventory lookups.

Lead capture
Handoff rule

03 — Define boundaries

Set rules for when to create CRM opportunities and when to hand over to team members.

Sample chat
Inspect results

04 — Test conversation

Test sample questions to verify answers, lead creation and handover flows.

Single platform, unified customer context

Keep conversation continuity in your team’s hands

Questions, customer records and store data captured by the web assistant serve future conversations.

Your assistant speaks accurately using your verified product and support guidelines.

Stock answers rely on data returned from connected stores; history usage depends on contact matching and access permissions.
CREATO / AgentExample view
Looking for a lightweight shirt.Visitor
Which size are you looking for?CREATO Agent
Size M.Visitor
Need: Lightweight shirt Size: M
From product enquiry to sales conversation

Derive the next step together from a single question

Elif shows interest in a product; the assistant clarifies the need and routes the deal to the right team.

CREATO / AgentExample view
Looking for a lightweight shirt.Visitor
Which size are you looking for?CREATO Agent
Size M.Visitor
Need: Lightweight shirt Size: M
CREATO / AgentExample view
Linen shirt / Ecru / M is in stock in the store.CREATO Agent
You can open the product page right here.Link shared
View product → In stock
CREATO / AgentExample view
I would like details for ten items.Visitor
Contact: Elif Arslan (elif@arslan.com)Contact info captured
Bulk order: 10 items Callback request captured
CREATO / CRMExample view
Sales deal: Elif ArslanSource: CREATO Agent
Summary: Enquiring about custom terms for 10x Ecru / MFollow-up note
Assigned to Deniz Priority: High
CREATO / CREATO Agent

Frequently asked questions

The CREATO Platform

There is more to the customer journey than one channel.

Live Chat
CModa Atelier
Hi Ayse, two items are still in your basket.
Linen Shirt · €38
Tap to finish your order.
Complete Order

WhatsApp · just now

Connect website visitors with your teamLaunch web chat; capture visitor questions and contact details together seamlessly.Unified Inbox
Inbox12 open conversations
AllAssigned to meAwaiting reply
Ayse Yildiz2mWhen will my order ship?
Mert Kaya9mDo you have this in a large?
Elif Demir24mI opened a return request
Burak Sen1hCan I pay on delivery?
Last order #1042 · €38 · In transit
Every conversation on one screenAssign, reply to, and track message history across all connected communication channels.CRM
Sales Pipeline16 new leads this week
New8
Deniz Arslan
€1,240
Selin Toprak
€890
In Progress5
Kaan Bulut
€2,400
Nil Yalcin
€650
Quoted3
Ozan Erdem
€3,120
Clear next steps for every sales opportunityTrack pipeline stages, rep ownership, and customer context right inside the deal record.E-Commerce
ReportsLast 7 days
Recovered carts
€0,000▲ 18%
37 orders
First response time
0s▼ 64%
33 s the week before
Conversations answered
0,000▲ 9%
71% by an AI Employee
Bring storefront data into customer conversationsConnect Shopify and ikas products, order statuses, and purchase histories in real time.

Take website questions to the next step

Let’s test an assistant running on your product data and handoff workflows together.

Start 7 Days FreeSchedule Demo