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E-Commerce

Make live storefront data part of every conversation

Connect Shopify and ikas products, order records, and buyer details directly to CREATO. Keep real-time store data in front of your reps while they converse with shoppers.

Start 7 Days FreeHow it works
Commerce & customer context

Orders, products, and shoppers in one single context

Bring what happens in your digital store directly to support screens, pipeline tracking, and campaign workflows.

CREATO / E-CommerceSample view
Order StatusEmma Miller
What is the status of my order #1042?Shopper
Order #1042 / Dispatched & in transitSource: Connected store
Dispatched Connected store
Product CatalogSample view
Linen ShirtCatalog record
Variant: Ecru / MProduct detail
Open direct product linkDirect URL
Catalog record In stock
Customer Purchase LogSample view
Emma MillerStore buyer
Order #1042 / Linen shirtRecent order
Linked to contact profileMatched record
Profile matched Active buyer
Store SummarySample view
Period: This monthShopify / ikas
Revenue / Order volume / Average order valuePerformance indicators
Sample view Representative data
CREATO / E-CommerceSample view
Order StatusEmma Miller
What is the status of my order #1042?Shopper
Order #1042 / Dispatched & in transitSource: Connected store
Dispatched Connected store
How it works

Connect your store to the customer lifecycle

Channel synced integration data directly to where it helps shoppers most.

Shopify
ikas

01 — Connect your store

Set up your Shopify or ikas API connection in a few clicks.

Products
Orders
Customers

02 — Sync your catalog

Stream product variants, orders, and customer records into the platform.

Store customer
Contact profile

03 — Match identities

Automatically match store buyer records to unified customer profiles.

Chat
CRM
Automations

04 — Activate in dialogue

Surface real-time store data across live support, CRM deals, and workflows.

Integrated ecosystem

Extending storefront events into customer relationships

Live order and product data empower your other CREATO modules to deliver context-rich conversations and relevant follow-ups.

Agents view the shopper’s question and linked order timeline side-by-side.

Available store context relies on the active permissions and webhook integrity of your connected store.
CREATO / E-Commerce

Frequently asked questions

The CREATO Platform

There is more to the customer journey than one channel.

CREATO Agent
CModa Atelier
Hi Ayse, two items are still in your basket.
Linen Shirt · €38
Tap to finish your order.
Complete Order

WhatsApp · just now

From discovery to checkout assistanceAnswer product inquiries, verify real-time inventory, and capture inbound sales opportunities 24/7.Unified Inbox
Inbox12 open conversations
AllAssigned to meAwaiting reply
Ayse Yildiz2mWhen will my order ship?
Mert Kaya9mDo you have this in a large?
Elif Demir24mI opened a return request
Burak Sen1hCan I pay on delivery?
Last order #1042 · €38 · In transit
Every conversation on one screenAssign, reply to, and track message history across all connected communication channels.Automations
AutomationProposal follow-up · Example flow
New lead receivedMeta form → CRM
Proposal sentCRM stage updated
Wait 3 daysStop if the customer replies
Send a reminderContinue the proposal conversation
Put structured workflows on autopilotCombine events, granular conditions, scheduled delays, and actions in one reliable visual builder.WhatsApp Marketing
CModa Atelier
Hi Ayse, two items are still in your basket.
Linen Shirt · €38
Tap to finish your order.
Complete Order

WhatsApp · just now

Relevant messages for consented customersDesign targeted campaigns for opted-in segments; track delivery, engagement, and conversion metrics.

Bring live storefront context to every customer conversation

Connect your catalog and order streams; build cohesive support and sales experiences together.

Start 7 Days FreeSchedule Demo