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Live Chat

Connect visitors to your team the moment they have questions

Enable chat on your website. Route product enquiries, contact details, and ongoing chats directly to your team’s shared inbox.

Start 7 Days FreeHow it works
Website communication

Start on your website, follow up seamlessly with your team

Visitors connect via live chat; your team manages the conversation alongside contact context.

CREATO / Live ChatExample view
Web Chat WidgetOn-site view
Hello, how can we help you today?Greeting message
How many days does delivery take?Visitor enquiry
Chat active Website
CREATO / InboxExample view
Channel: Web ChatInbox
New chat notificationFrom website
Assignee: DenizRepresentative assigned
Let’s check the delivery details together.Deniz replied
Deniz took over
Customer RecordExample view
Elif ArslanForm fields
Full Name: Elif ArslanCaptured from web form
Email: elif@arslan.comContact details
Marketing opt-in: Separate consent fieldNot pre-selected
Contact record created
Inbox / HandoverExample view
Assistant to Human HandoverLive transition
I would like to speak to a representative.Visitor request
Summary: Asked about delivery termsAssistant note
Conversation transferred to DenizRepresentative active
Transferred to Deniz Assistant paused
CREATO / Live ChatExample view
Web Chat WidgetOn-site view
Hello, how can we help you today?Greeting message
How many days does delivery take?Visitor enquiry
Chat active Website
How it works

Connect web chat to your team

Conversations starting in chat continue seamlessly with contact records and team members.

Website
Chat widget

01 — Add live chat

Open the chat widget where visitors can reach you on your website.

New enquiry
Contact details

02 — Receive the question

Capture visitor messages and any information they wish to share.

Inbox
Assigned to Deniz

03 — Route to team

Assign the conversation to the right representative in Inbox.

Contact profile
Conversation record

04 — Maintain follow-up

Retain the chat alongside the contact profile and follow up effortlessly.

CREATO / Live Chat

Frequently asked questions

The CREATO Platform

There is more to the customer journey than one channel.

CREATO Agent
CModa Atelier
Hi Ayse, two items are still in your basket.
Linen Shirt · €38
Tap to finish your order.
Complete Order

WhatsApp · just now

From discovery to checkout assistanceAnswer product inquiries, verify real-time inventory, and capture inbound sales opportunities 24/7.Unified Inbox
Inbox12 open conversations
AllAssigned to meAwaiting reply
Ayse Yildiz2mWhen will my order ship?
Mert Kaya9mDo you have this in a large?
Elif Demir24mI opened a return request
Burak Sen1hCan I pay on delivery?
Last order #1042 · €38 · In transit
Every conversation on one screenAssign, reply to, and track message history across all connected communication channels.Contacts
ContactsSegments that build themselves
  • Ordered in the last 30 days412 people
  • Quiet for 90 days268 people
  • Two or more orders173 people
Know every customer from a single profileManage connected records, behavioral tags, and opt-in consent across all touchpoints.CRM
Sales Pipeline16 new leads this week
New8
Deniz Arslan
€1,240
Selin Toprak
€890
In Progress5
Kaan Bulut
€2,400
Nil Yalcin
€650
Quoted3
Ozan Erdem
€3,120
Clear next steps for every sales opportunityTrack pipeline stages, rep ownership, and customer context right inside the deal record.

Never leave questions unanswered on your website

Start chatting with visitors; keep the conversation going from your team’s shared workspace.

Start 7 Days FreeSchedule Demo