CREATO / AutomationsSample view
Cart recovery
Linen Shirt added to cart
Wait period: 30 minutes
Order completed check
Remind if opt-in verified
Sample workflow rule
For e-commerce brands
Channel customer data into your next repeat purchase.
Incorporate abandoned items, latest orders, and conversation transcripts into marketing decisions. Build relevant follow-up from first interest to repeat order.
From storefront to customer context
Communicate with full awareness of where the shopper is in their journey.
Unify Shopify and ikas data alongside CRM deals, marketing campaigns, and thread history.
CREATO / ContactsSample view
Win-back cohort
No purchase in last 60 days
Previous buyer history present
Messaging consent verified
Segment ready
CREATO / CampaignsSample view
Collection drop
Audience: New collection VIPs
Approved WhatsApp template
Linen Shirt product card
Dispatch ready
CREATO / InboxSample view
Emma Miller
Order #1042
Where is my order status?
Assigned to Dennis
Order context visible
CREATO / AutomationsSample view
Cart recovery
Linen Shirt added to cart
Wait period: 30 minutes
Order completed check
Remind if opt-in verified
Sample workflow rule
Cart recovery workflow sample
Dispatch reminders aligned with live shopper state.
Delays are customizable rules set by your business; order completion and opt-in status are re-verified prior to dispatch.
01
Cart eventCustomer
Capture cart event
Link eligible abandoned checkout webhooks from your store directly to customer profiles.
02
30 minutesSample rule
Define wait duration
Choose when initial outreach should trigger based on your business policies.
03
Order auditConsent check
Verify order and consent
Exit workflow immediately if the order has completed; independently verify communication opt-in status.
04
Product cardDelivery status
Send relevant message
Dispatch approved product-specific templates on the valid branch and monitor engagement.
CREATO / E-CommerceSample view
Order #1042
Emma Miller
Linen Shirt (Ecru / M)
Order fulfilled
Added to customer history
Post-purchase engagement
Plan the continuation of first orders.
Design complementary product offerings and replenishment invites rooted in what the customer originally bought.
CREATO / E-CommerceSample view
Order #1042
Emma Miller
Linen Shirt (Ecru / M)
Order fulfilled
Added to customer history
CREATO / AutomationsSample view
Post-purchase follow-up
Delay: 7 days
Check for subsequent orders
Eligible customer branch
Custom business timing
CREATO / CampaignsSample view
Complementary product suggestion
Purchased: Linen Shirt
Recommended: Linen Trousers
Approved message draft
Relevant offer
CREATO / Customer HistorySample view
Follow-up progression
Message dispatched
Customer replied
View new order if placed
Engagement & orders separate
CREATO / E-commerce solution
Frequently asked questions
Let’s launch your next campaign from customer history.
Let’s define your first abandoned cart or post-purchase follow-up scenario together.