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Instagram + CREATO

Manage Instagram DMs and mentions in a unified team inbox.

Never miss an inbound lead from Instagram direct messages or story replies. Turn social curiosity into tracked sales deals.

Start 7 Days FreeHow it works
Social messaging

Turn social interactions into lasting client relationships.

Bridge fast-paced Instagram inquiries with structured customer records.

CREATO / InboxSample view

Instagram DM

Emma: Do you ship internationally?
Channel: Instagram DM
Assigned to Dennis
Social channel
CREATO / CRMSample view

New DM deal

Contact: Emma Miller
Source: Instagram
Stage: In Discussion
Deal created
CREATO / AI EmployeesSample view

Instagram assistant

FAQ: Shipping times
Answer provided from knowledge base
Rep alert enabled
Supervised AI
CREATO / ContactsSample view

Profile matching

Handle: @emmamiller
Email & phone matched
Total orders: 3
Profile unified
CREATO / InboxSample view

Instagram DM

Emma: Do you ship internationally?
Channel: Instagram DM
Assigned to Dennis
Social channel
CREATO / Instagram

Frequently asked questions

CREATO Platform

Explore products that complete this setup

Unified Inbox
Inbox12 open conversations
AllAssigned to meAwaiting reply
Ayse Yildiz2mWhen will my order ship?
Mert Kaya9mDo you have this in a large?
Elif Demir24mI opened a return request
Burak Sen1hCan I pay on delivery?
Last order #1042 · €38 · In transit
Every conversation on one screenAssign, reply to, and track message history across all connected communication channels.CREATO Agent
CModa Atelier
Hi Ayse, two items are still in your basket.
Linen Shirt · €38
Tap to finish your order.
Complete Order

WhatsApp · just now

From discovery to checkout assistanceAnswer product inquiries, verify real-time inventory, and capture inbound sales opportunities 24/7.CRM
Sales Pipeline16 new leads this week
New8
Deniz Arslan
€1,240
Selin Toprak
€890
In Progress5
Kaan Bulut
€2,400
Nil Yalcin
€650
Quoted3
Ozan Erdem
€3,120
Clear next steps for every sales opportunityTrack pipeline stages, rep ownership, and customer context right inside the deal record.Contacts
ContactsSegments that build themselves
  • Ordered in the last 30 days412 people
  • Quiet for 90 days268 people
  • Two or more orders173 people
Know every customer from a single profileManage connected records, behavioral tags, and opt-in consent across all touchpoints.

Capture every sales lead originating on Instagram.

Connect your Instagram account and streamline social customer communications.

Start 7 Days FreeSchedule Demo