CREATO AI Distance Service Pre-Contract Information Form

Document version: 2.0 — Template date: September 30, 2026. This form is populated with the specific transaction details of each order prior to establishing payment obligations and delivered to the Customer in a durable medium following order completion. Bracketed fields represent transaction-specific parameters; an unpopulated template must not be presented to the user.

1 Provider and customer

Provider: EMRE ALAY — CREATO AI. Tax identification number: 0480374439. Address: Şemikler Mah. 6250 Sk. No:5 D:3 Karşıyaka/İzmir, Türkiye. Email: hello@creato.digital. Telephone: {{saglayici_telefon}}. Trade registry/registration details (if applicable): {{uygulanabilir_sicil_bilgisi}}.

Customer: {{musteri_ad_unvan}}. Billing address: {{fatura_adresi}}. Email: {{musteri_eposta}}. Telephone: {{musteri_telefon}}. Account and order number: {{hesap_ve_siparis_no}}. Transaction timestamp: {{tarih_saat_saat_dilimi}}. Transaction nature: {{ticari_mesleki_veya_tuketici}}. Classification is determined according to the genuine nature and purpose of the transaction.

2 Essential service characteristics

Tier name: {{paket_adi}}. Activated functional modules and usage entitlements: {{ozellik_ve_kota_ozeti}}. Limits on AI compute, team seats, messages, contacts, stores, or channels and quantification metrics: {{limit_ve_sayim}}. Access commencement and activation requirements: {{baslangic_ve_aktivasyon}}. Subscription term: {{sure}}. Billing cycle: {{aylik_yillik_diger}}. Onboarding or custom installation scope (if applicable): {{kurulum}}.

The service is delivered electronically via cloud software; physical shipment or logistics delivery is not involved. Required broadband connectivity, compatible hardware, authorized communication/store accounts, and provider API permissions: {{teknik_gereksinimler}}. Interoperability limits and integration parameters: {{entegrasyon_sinirlari}}. Algorithmic AI output may contain inaccuracies; human oversight is required for sensitive configurations and high-impact operations.

3 Total price and additional charges

Base service fee: {{bedel}} {{para_birimi}}. VAT and statutory taxes: {{vergiler}}. Applied discounts and validity: {{indirim}}. Total amount payable for this order: {{toplam_vergiler_dahil}} {{para_birimi}}. Annual commitment total and promotional monthly breakdown (for comparison only): {{yillik_toplam_ve_aylik_karsilik}}.

Third-party carrier usage included in subscription: {{dahil_tutar_veya_yok}}. Separate Meta/WhatsApp or carrier rates and billing metrics: {{ucuncu_taraf_tarifesi}}. Conditions, pre-checkout estimates, and expenditure caps for variable usage that cannot be calculated in advance: {{kullanim_kosulu_ve_sinir}}. Unaccepted additional overage cannot be charged automatically.

Payment method processed securely via iyzico: {{odeme_yontemi}}. Upfront, recurring, or installment terms: {{odeme_takvimi}}. Operational consequences of payment failures: {{basarisiz_odeme_sureci}}. Order confirmation constitutes a binding payment obligation for the total amount and explicitly accepted usage charges.

4 Free trial and paid continuation

Where a free trial applies, start timestamp: {{deneme_baslangici}}; expiry timestamp: {{deneme_bitisi}}. Duration spans seven calendar days; trial quotas and features vary by plan: {{deneme_kapsami}}. Platform trial access is free of charge. Separate billable third-party carrier usage and specific acceptance records: {{deneme_ucuncu_taraf_kabul}}.

Paid continuation confirmation: {{ucretli_devam_olumlu_kabul}}. First scheduled billing date and fee: {{ilk_tahsilat}}. Trial expiration alone does not grant recurring billing authorization.

5 Renewal and termination

Contract type: {{belirli_veya_belirsiz_sure}}. Recurring renewal / continuation model: {{yenileme_yontemi}}. Subsequent billing date and amount: {{sonraki_tahsilat}}. Managing auto-renewal and cancellation: {{panel_yolu}} or hello@creato.digital. Standard B2B cancellations take effect at the conclusion of the paid term; cancellations received before a new cycle do not incur renewal charges.

Consumer subscription durations and statutory termination rights are safeguarded under mandatory consumer legislation. Fixed-term consumer contracts cannot be extended via general automatic renewal clauses; post-contract extension requires separate consumer request or consent. Indefinite-term or annual consumer subscriptions may be terminated at any time without penalty.

6 Consumer right of withdrawal

For distance services concluded by a consumer, the consumer is entitled to withdraw from the contract within fourteen days of contract formation without stating reasons. Notice of withdrawal may be transmitted to hello@creato.digital or the Provider's postal address via a clear statement. The model withdrawal form below is not mandatory. Valid withdrawal notices prompt statutory refunds within fourteen days of receipt.

Specific withdrawal information for this transaction: {{cayma_hakki_ve_varsa_gercek_istisna}}. Continuous SaaS subscriptions cannot be arbitrarily disqualified from withdrawal rights under generic “digital goods” claims. If performance begins before expiry of the withdrawal period pursuant to statutory exceptions, the consumer's explicit prior request, disclosure of consequences, and proof of performance commencement must be established. If statutory criteria are not met, withdrawal rights remain intact. Statutory remedies for defective performance remain reserved in all circumstances.

7 Customer support and dispute resolution

Support, complaints, and billing inquiries: hello@creato.digital. Where services cannot be performed or are defective, contractual remedies and statutory law apply. In consumer disputes, applications may be lodged with Consumer Arbitration Committees or Consumer Courts subject to statutory monetary thresholds. Mandatory mediation prerequisites and procedural rules apply where applicable.

8 Model withdrawal form

To: EMRE ALAY — CREATO AI, hello@creato.digital, Şemikler Mah. 6250 Sk. No:5 D:3 Karşıyaka/İzmir, Türkiye.

“I hereby give notice that I withdraw from my contract for the provision of the {{paket_ve_siparis}} service, ordered on {{sozlesme_tarihi}}. Customer Name: {{ad_soyad}}. Address: {{adres}}. Date: {{bildirim_tarihi}}. Signature (only if submitted on paper): {{imza}}.”

9 Confirmation of pre-contract information

This form, together with the Terms of Service and applicable schedules, is made available prior to order placement. Customer confirmation statement: “I have reviewed and acquired in a durable medium the Pre-Contract Information Form detailing service tier, total price, term, renewal, cancellation, and applicable withdrawal conditions.” This confirmation does not constitute explicit marketing consent or consent for premature service performance.